Exchanges and Returns Policy We hope you love your purchase from Zippydoodaa. However, if you are unhappy with your purchase, or it does not meet your requirements, you can return it to us. Some items cannot be returned, please read all the information below. Items must be returned in their original condition and packaging, within 30 days of the date you received it. We can offer an exchange or full refund for the price you paid. This refunds policy does not affect your statutory rights. Please note: This returns and exchanges policy only relates to internet purchases and does not apply to purchases made in store.
How to return or exchange an item
Please email us at firstname.lastname@example.org to obtain a returns form then return your items via a tracked and insured service to:
31a Tarrant Street
Is it essential to fill out a returns form?
Yes, we cannot log or track your return without it. Please note if an item is returned without a return form then we may contact you by phone or email to ascertain the reason for return. If we do not hear back from you within 30 days we reserve the right to either return the item to you or, if the item qualifies, process a refund minus a £10 administration fee.
Which service should I use to return an item?
We recommend that you return items via an insured and traceable method, such as Royal Mail Recorded or Special Delivery. Please remember to get a proof of postage receipt. Please note that we cannot be held liable for any items which go missing in the post and do not reach us. If you use Royal Mail Recorded or Special Delivery you can check if we have received your parcel using the Royal Mail website’s track and trace.
How long will it take for my refund to be processed?
Please allow up to 5 working days after receipt for all refunds and exchanges to be processed. If you have not received your refund within 7 working days of us receiving your product, please contact us via email.
Is it free to return items purchased online?
We offer free returns for items incorrectly described, incorrectly dispatched or faulty, for unwanted items you must over the return postage cost.
How long after my purchase can I return an item?
Please make sure you return your item(s) within 30 days of your purchase.
If items are returned after this time we are within our rights to refuse a refund but may be willing to offer an exchange, subject to the item being in pristine condition. Items must be returned completem with any packaging etc, as delivered.
What if my product is damaged or faulty?
In the unlikely event that you receive a product that is damaged or not the one you ordered then you can return it to us free of charge for an exchange or a full refund within 30 days of receiving it. If your product develops a fault within a short period from receipt then you can return it to us and, if we find it to be faulty, we can exchange it for you. If, however, the fault is due to excessive wear or accidental damage you will not be eligible for an exchange. Please note we cannot make any concrete promises to exchange an item until we have seen and assessed the item.
Can I return earrings?
Due to hygiene reasons we cannot accept the return of earrings for pierced ears or other piercing jewellery unless they are faulty.
What if I receive a free gift with my purchase?
If you want to return an item that came with a free gift, you must return your free gift with that item.
We will happily exchange your item as long as it is returned in pristine condition and satisfies the criteria for returning an item as outlined in our Returns Policy above.
How to exchange an item
Follow the same procedure outlined in our returns policy. Please email us for a returns form, fill out the return form and tell us which item you would like to exchange it for along with relevant contact details, should we need to contact you.
What happens if there is a difference in price?
If there is any extra charge to pay, we will contact you so that payment can be made over the phone.
If there is a partial refund due then this will be credited back onto the card you used for the original transaction.
Is there an administration fee?
If you are exchanging for an item of lower value then we reserve the right to add a £10 administration fee to the price of the replacement item. If this is the case, we shall contact you to inform you of this.