Any personal information provided to or gathered by us is controlled by
Nineveh House, 31a Tarrant Street, Arundel, West Sussex BN18 9DG
Your Privacy is important to Zipopydoodaa
WHAT IS PERSONAL INFORMATION?
Personal Information is data or information that, either alone or in combination with other information collected, identifies an individual. Personal information may include:
- Full name
- Contact details – i.e. email address, mobile/phone number
- Your purchase history with The Jewel Hut
- Analytics that show how you and other users navigate our website – i.e. IP address and operating system
- Payment details (only when you make a purchase).
WHAT PERSONAL INFORMATION IS NEEDED TO CREATE A ZIPPYDOODAA ACCOUNT?
When you create an account on Zippydoodaa website, we will ask you to provide your name and email address. Your email address and the password you create allow you to log in to your account. Your Zippydoodaa account is password-protected. For extra security, we recommend that you use a variety of upper and lower case letters, numbers, and symbols in your password. We only use your name to help verify your account should you call our customer support team.
WHAT PERSONAL INFORMATION IS NEEDED TO BUY PRODUCTS ON THE ZIPPYDOODAA WEBSITE?
If you purchase a product on Zippydoodaa website, we will ask you to provide your name, mailing address, email address and a contact number. We collect this personal information so that we can process your order and fulfil your purchase effectively.
WHAT PERSONAL INFORMATION IS NEEDED WHEN YOU CONTACT CUSTOMER SUPPORT AT ZIPPYDOODAA?
If you contact our customer support via email, telephone or in person, we may collect Personal Information.
This information may include your name, mailing address, phone number, email address, contact preferences, and information about the Zippydoodaa products you own – such as their model numbers and date of purchase. We may also create event logs that capture information relating to the support or service issue. This information is only used to help us diagnose product or website related issues.
We may also need to access your Zippydoodaa account in order to provide you the necessary assistance. To improve customer service, subject to applicable laws, we may also record and review conversations with customer support representatives, and analyse any feedback provided to us through voluntary customer surveys.
We may use Personal Information to communicate with you about your account, your transactions, important product information, notice about important changes to this Privacy Statement, and, consistent with applicable laws and your allocated choice of marketing correspondence (see below), we may send you offers and promotions relating to our products.
OTHER USES OF PERSONAL INFORMATION BY ZIPPYDOODAA
Zippydoodaa may use Personal Information for internal statistical, marketing or operational purposes. This includes generating sales reports and analysing demographic, user interest, and purchasing trends among our customers.
DATA PROCESSING OUTSIDE THE EUROPEAN ECONOMIC AREA
Your personal information may be processed by us or our service providers outside the European Economic Area in countries that don’t have the same standards of protection for personal information as the UK. If your personal information is processed outside the European Economic Area we will ensure that your personal information will be adequately protected as required by data protection law.
Subject to applicable laws in your jurisdiction, we may also disclose Personal Information about you to others (given your consent) as we believe to be necessary or appropriate: (a) under applicable law or regulation, including laws or regulations outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public authorities and law enforcement officials, including officials outside your country of residence; (d) to assist or support theft investigations involving Zippydoodaa products or property, (e) to enforce any of our terms and conditions or policies; (f) to protect our operations or those of any of our affiliates and subsidiaries; (g) to protect the rights, privacy, safety or property of Zippydoodaa, you or others; or (h) to permit us to pursue available remedies or limit the damages that we may sustain.
We may also transfer Personal Information to an affiliate, a subsidiary or a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Zippydoodaa’s business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the use of your personal information and opt out of receiving direct email marketing communications from us. When you are asked to provide information on the website, look for a tick box that you can tick or untick to indicate your preferences.
Alternatively, if you have already signed up to receive emails from Zippydoodaa, please note that you can unsubscribe from our mailing list at any time by clicking the link available in all outgoing e-mails. Otherwise, you can request to be removed from our mailing list by emailing us, calling us or making the request in writing to the above address:
Zippydoodaa website in assistance with third-party analytics service providers may collect certain information when you visit our site.
This information includes:
- IP address
- Geographic location of the device
- Browser type
- Browser language
- Date and time of your request
- Time(s) of your visit(s)
- Page views
- Page elements (e.g., links) that you click.
We may also engage one or more third party service providers to provide online advertisements on our behalf. They may use a pixel tag or other similar technology to collect information about your visits to sites, and they may use that information to send you targeted advertisements.
WAYS YOU MAY SHARE PERSONAL INFORMATION OR DIRECT ZIPPYDOODAA TO SHARE YOUR PERSONAL INFORMATION
COMMENTING ON BLOGS AND SOCIAL MEDIA PAGES
Zippydoodaa website has blogs and similar features through which you can post information, messages and materials. Please note that any information you disclose through such services or otherwise on our sites may become public information, and may be available to visitors to the sites and to the general public. We urge you to exercise discretion and caution when deciding to disclose Personal Information, or any other information, on our website.
If you enter into a sweepstakes, contest or similar promotion, we may use the information you provide to administer those promotions. To the extent that the terms and conditions of any such promotion regarding the treatment of Personal Information about you conflict with this Privacy Statement, the terms and conditions of the promotion will control.
Zippydoodaa may use your Personal Information to send you marketing-related correspondence (including emails) related to Zippydoodaa products. This is in accordance with the email preferences you have specified in your account. By ticking the tick box to receive promotional e-mails, you agree to receive marketing communications from Zippydoodaa. We do not share Personal Information with third parties for the third parties’ marketing purposes.
HOW TO OPT-OUT OF MARKETING CORRESPONDENCE
To opt out of receiving all marketing-related correspondence from Zippydoodaa, please update your email preferences in your account or click “Unsubscribe” from any marketing email you receive from us.
PRIVACY STATEMENT UPDATES
We may change this Privacy Statement from time to time as we add new products, as we improve our current offerings, or as technologies and laws change. Any changes will become effective upon our posting of the revised Privacy Statement on our website.
RETENTION OF PERSONAL INFORMATION
We will retain your Personal Information for the period necessary to fulfil the purposes for which your Personal Information has been collected as outlined in this Privacy Statement unless a longer retention period is required by law.
HOW TO REVIEW, EDIT, OR DELETE YOUR PERSONAL INFORMATION?
You may request access to your Personal Information at any time. You may request that inaccurate Personal Information be updated at any time. You can also request to have your Personal Information and Zippydoodaa account deleted at any time. Zippydoodaa will respond promptly to your requests in accordance with applicable law.
Please note for your protection, we may only carry out a request if the Personal Information provided matches the particular email address that you use to send us your request. We may need to verify your identity before implementing your request. We may decline to process requests that compromise the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we may need to retain certain Personal Information for a longer period of time for recordkeeping purposes, such as retaining records relating to your purchases for warranty or accounting purposes.